Terms and Conditions

Cancellation Policy

All classes require at least 24 hours' notice to cancel or reschedule. You may cancel a class via the mindbody app up to 24 hours before the scheduled start time. Provided your class is still valid, you may then rebook another available class within that same time period.

Cancellations made with less than 24 hours’ notice, or missed classes, will not be credited or refunded. As a small, independent business, we rely on this notice period to offer your space to someone on the waitlist or to allow us to make fair staffing decisions. We appreciate your understanding and cooperation.

Health & Liability Waiver

By attending any class at Cotswolds Pilates Club, you confirm that:

• You have completed and signed a Health and Fitness Waiver form.

• You are participating in classes voluntarily and have no known health concerns that would prevent you from exercising safely.

• You have received medical clearance if required, and take full responsibility for your own body and movement.

Cotswolds Pilates Club and its instructors are not liable for any injury or health condition that may arise from participating in our classes, whether in person or online. Participation is at your own risk, and it is your responsibility to ensure that the environment you are exercising in is safe and suitable.

If at any point you experience pain, dizziness, or discomfort, please stop immediately and inform the instructor.

Privacy Policy

Effective Date: 12 of November 2024

Cotswolds Pilates Club ("we", "our", or "us") operates the website and booking platform used to manage our services. This policy explains how we collect, use, and protect your data when you interact with our services.

Information We Collect

We collect the following information to help deliver and improve our services:

• Personal Details: Name, email address, phone number.

• Class Information: Attendance history, purchases, membership details.

• Payment Information: Payments are processed through our secure third-party provider, mindbody. We do not store any credit card or bank details on our own servers. 

• Technical Data: Your IP address, browser type, device information, and how you interact with our website.

How We Use Your Data

We use the information you provide to:

• Manage bookings and payments

• Communicate class reminders, updates, or schedule changes

• Improve our services and tailor your experience

• Ensure safety and manage our class capacity effectively

• Comply with legal and tax obligations

We will never sell your data or use it for any unrelated marketing without your explicit consent.

Cookies & Analytics

We use cookies and analytics tools (such as Google Analytics) to help improve our website experience. Cookies track anonymous usage data like session length, pages visited, and device/browser types.

You can control cookie settings in your browser, though disabling them may affect site functionality.

Data Storage & Transfers

All data is stored securely, and we only share your information with trusted service providers who help operate our booking, payment, or communication systems. These providers are contractually bound to maintain data confidentiality and compliance.

If your data is transferred outside of the UK, it will be handled with appropriate safeguards in accordance with GDPR and UK data laws.

Third-Party Services & Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before submitting any personal information.

Your Rights

You may request to:

• Access the personal data we hold about you

• Correct or update your information

• Request deletion of your account (except for records we must keep by law)

Please contact us at cotswoldspilatesclub@outlook.com for any data-related requests.

Policy Updates

We may update this Privacy Policy occasionally. We’ll notify you of significant changes via email or by updating the date at the top of this page. Continued use of our services implies your acceptance of any changes.

Class Pricing & Packages

All class prices, membership packages, and offers are subject to change at any time. While we aim to give advance notice of any changes, Cotswolds Pilates Club reserves the right to adjust pricing, class formats, schedules, or terms of use as needed to reflect operational costs or service updates. Any changes will be communicated via email and/or posted on our website. Packages purchased before a price change will remain valid at the original rate until their stated expiry.

Contact Us

For any questions regarding our Terms & Conditions or Privacy Policy, please contact:

Cotswolds Pilates Club at cotswoldspilatesclub@outlook.com